We hope that the service and experience provided by Click Laboratories Ltd is a good one, however, we do realise that matters don’t always go as planned, and therefore this policy explains how Click Laboratories Ltd will deal with any concerns you may have about the service received.
How do I make a complaint?
If you do have a concern or complaint, please contact us as soon as you are aware of the problem, in order for this to be addressed. You can contact us by:
Telephone: 0203 002 2822
91 Waterloo Road
Please include the following information:
What happens next?
We will send you a letter acknowledging receipt of your complaint within five days of our receiving the complaint, enclosing a full copy of the complaints procedure and advising you who will be responding to the complaint. We aim to resolve your complaint fully within 21 days of sending you the acknowledgement letter.
What happens if I am unhappy with the response?
The matter will be referred to our Managing Director, Piers de Grouchy, who will consider the complaint further.